RETURNS

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Texon Towel and Supply has been “doing what we do” for 39 years because we strive for customer satisfaction. If anything is not to your satisfaction, simply call us and we will speak to you regarding your issues.

If you have unused products in the original packaging they may be returned within 30 days. Upon receipt of your return, we will issue your choice of credit towards another product, or replacement. Special order items are not returnable. Certain items are subject to a 15% restocking fee. Our goal is to make your exchange or credit as easy as possible. Please allow 7 days after receipt of return to process your new order. Unless there is a manufacturer’s defect, shipping charges are not refundable. All used or washed merchandise is not returnable.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow up to 7 days after receipt of return to process your new order or refund.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@texontowel.com.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@texontowel.com and send your item to: 15239 Herriman Blvd., Noblesville, IN 46060, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 15239 Herriman Blvd., Noblesville, IN 46060, United States.

You will be responsible for paying for your own shipping costs for returning your item. Unless there is a manufacturer’s defect, shipping charges are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.